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May 14, 2012

Church Walk Surgery Metheringham Newsletter May 2012

Church Walk Surgery - Metheringham NEWSLETTER MAY 2012

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Welcome to our first newsletter. I intend to put these newsletters out on a regular basis to keep you up to date with what is happening at the surgery.

Firstly, I ought to introduce myself....I am Jonathan Backhouse, the new practice manager. I have worked as a practice manager in a busy Lincoln city centre practice for the last 7 years. I am married with two children and live in Scothern, near Welton, on the north side of Lincoln. My wife works as a GP in Caistor.

All change at church walk.....

Church walk surgery has undergone some significant changes in the past month so I thought I would highlight what these have been ;

Dr Nick David has now retired
Dr Andy Buffey is our sole doctor
Sheena (Practice Manager) and Brenda (Practice Administrator) have both retired
Annette (Receptionist) has moved to pastures new
Emma and Tanya (new receptionists / dispensers) are joining us shortly

Dr Buffey will be supported by regular locum doctors - Dr Nicholls and Dr Harrison. We will need to use locum doctors at times to cover holidays but we will endeavour to give as much continuity as possible. Dr Nick Harrison joins us in June and will be working regularly on Mondays and Thursdays. He is an experienced GP and currently works as a civilian medical officer for the RAF. Dr David Nicholls has worked here for some years as a locum and will continue to do sessions as and when required.

It is important to point out that the doctors are also supported by Julia and Vicky, our practice nurses. Julia is also a nurse practitioner which means she can deal with many problems and can even prescribe some kinds of medication. Julia sees minor injuries. If you are not able to get an appointment with the doctor then many problems can be dealt with by Julia.

On the subject of appointments....we are currently tweaking the way we operate our appointments. No major changes, just a few adjustments to allow for the fact that we only have one doctor on certain days. We will always ensure our system operates for the benefit of the patients and continue to work hard to endeavour to give you an appointment at a convenient time. We welcome comments on this, although bear in mind that we need to consider the needs of the whole community when making any decisions.

New Website...

We have a new website which can be found at www.churchwalkmetheringham.co.uk We use this to display key information and to update you about the surgery. All the info can also be found in our practice leaflet which you can pick up at the surgery, or at key locations around the village. Please visit the website and send us your feedback -we are constantly developing the website and if there is something you feel is missing then lets us know !

Online repeats...

We are currently looking into an online repeat prescription ordering service which will operate via our website. This will be available 24hrs a day and is useful if you have problems getting through on the phone lines or if you work and cannot access a phone from work. We hope to have this in place later this year as there are some technical things we need to do in the background to ensure the service is user friendly and , importantly, secure. We will keep you posted on this one - we do hope you consider using this service, even if you can get through on the phone, as it reduces traffic on the phoneline and allows us to deal with your order at a less busy time (lunchtime) ensuring we can focus on the request without the daily distractions in a busy reception area.

Lunchtime closing

Some of you may wonder why we close at lunchtime and what we get up to. Indeed some of this time is there to allow the staff to eat their lunch - in a small surgery we do not have the luxury of lots of staff to cover each other for breaks. However we also use this quiet time to do some admin tasks which cannot be done whilst the surgery is busy with patients and telephones ringing. This ultimately means patients get a better service from us as we can get these tasks done efficiently and without distraction

Well I think that is it for now. Please bear with us during our period of change. We will do our best to not disrupt our service to patients but would request that you are patient with our new staff and systems until they settle down.

We always welcome your comments, both positive and negative, and I am happy to discuss any matters personally with you. I will do my best to make myself available to patients wherever possible - please do not hesitate to ask for me directly.

Kind regards

Jonathan

Jonathan Backhouse
Practice Manager
01526 320522
manager@churchwalk.net